Shipping and returns

Delivery

Your package is packed and shipped normally within 48 hours. Normal delivery time is approximately 1-5 days, during peak season it may take longer.

For orders shipped with DHL On demand you can choose another delivery address, change day for delivery and more.

For orders shipped with UPS a signature is required upon delivery. UPS usually operates between 9 am-6pm on business days.

Returns and Exchanges

If you are not satisfied with your article, you have 14 days from receiving it, to send back to us. We offer free exchange to another size or other item on orders within Europe. Please note that you need to send back within 14 days. Place a new order on the article you wish to exchange. Please contact us before placing a new order to receive a discount code for the shipping fee.  

Goods that come back to us in unsalable condition will not be refunded.

If you do not have a return label or if it has been lost, please contact us at webshop@ewaiwalla.se to get a new one.

In case of a card or direct payment, the refund is made to the card / bank account you used in your purchase. It takes up to about 2 weeks from the time we receive your return until you receive the refund. Regardless, the refund will not cost you anything.

When your return is completed you will receive an updated invoice from Klarna. Refunds to credit card/account take about 3-10 business days (during and after sales periods may take longer). If you have questions about Klarna Konto, you need to contact Klarnas customer service.

- Countries outside Europe: No free returns on orders sent to countries outside Europe. If you want to send something back, please contact us for help with return label and documents for customs. 

Return of discounted items

During our sales we do not offer any free returns / exchanges. If you wish to return, please contact us and we will send you a return label and make an adjustment for the freight cost when the article is back at our warehouse. The fee is the same as the freight cost when you placed your order.

 

If an article is incorrectly dispatched or otherwise incorrect, we are of course responsible for the return freight. Then contact our webshop as soon as possible.

Complaint

If the article is not in expected condition, contact webshop@ewaiwalla.se and we will help you.