Here you will find frequently asked questions.
Which payment methods do you supply?
We use PayEx where you easily pay with your VISA or Mastercard.
At the moment ee can offer customers in Sweden, Finland and Germany payment via Klarna ocr PayEx.
May I return a purchased item?
Of course you can. You are free to return the item within 14 days. The item has to be unused, with labels and packaging intact. Read more about this under ”Delivery Terms”.
During sale we do NOT offer free returns, then you need to make the necessary arrangement for the shipping.
What do i do if the garment is defect, broken or not in full quality?
We are truly sorry if you have received an item that is not good. Resend the package to us and we will refund you to the same card/account that you used when ordering.
How long does it take to receive a refund for a returned order?
Returns will be processed within 10 days from the date we receive your package at our warehouse. After your return is processed, kindly allow 3-5 business days for a credit card refund.
Can I cancel or change an order?
In some cases we can cancel an order, so it is important that you contact us, preferably via email, as soon as possible after you place your order. If we can stop your order we confirm this by email.
What charges are additional on prices on garments?
There will be an additional cost for shipping. Shipping outside European Union costs 34.95 EURO, and that cost includes custom declaration. NOTE! Our prices are including VAT in the webshop but at checkout you choose which country you want your order sent. The prices will then change if you are outside of EU to not include VAT. You might need to pay taxes in your country when receiving you order.
What do I do if the package from you is broken at arrival?
If there is a clear visible damage to the package, please contact us at +46 270 287000 and we will take care of the matter.
Why does it take such a long time before i receive my ordered items?
Normally it should not take more then a few days from the date we received your order. During high season, sales period and public holidays the delivery time may be longer.
How much does the garments shrink in washing?
Not more then 2-3% in woven qualities. In jersey it can be approximatley 5%.